Global Knives UK  
 
 

Free UK Delivery - No Minimum Order - You must be over 18 to purchase knives

About Us

Knives are for sale only to persons aged 18 and over. By placing an order for any knife, you declare that you are 18 years of age or over. Knives must be used responsibly and appropriately.

Culinaire (kitchenknivesdirect.co.uk) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@culinaire.co.uk.

Our contact details:

Culinaire

70 St Marys Drive, Pound Hill, Crawley, West Sussex. RH10 3BN

Tel: 01293 550563 Email: sales@culinaire.co.uk

VAT registration number: GB 790 9144 06

Making A Purchase

All payments are securely processed by RBS Worldpay. We do not store any customer card information.

We accept the following credit cards:

Visa Credit

Visa Debit

Visa Electron

Mastercard Credit

Mastercard Debit

Maestro

Making a purchase could not be easier. Just browse our Catalogue, click on any items that you wish to buy and put them into the shopping cart, then select 'Confirm'

After you have finished your selection, click on "Checkout" and you will be asked for a few details to enable us to complete the order.

You may also make payment via telephone by opting for "Invoice with order" and calling us during normal office hours.

Sorry but we are unable to accept payment by American Express however we are able to accept a payment by Paypal that can be paid using American Express. It is not necessy to hold a Paypal account to use this facility. Just order online without completing the payment page. When you receive the automatic confirmation for your order just reply that you wish to receive a paypal invoice or alternatively you can send your payment on the paypal web site to sales@culinaire.co.uk.

Gift with purchase offers are limited to 1 per customer.

Shipping And Handling

We do not charge for Standard Delivery to UK postcodes, however if you require your order urgently you can opt for our Priority Delivery (£6.95) which will cover the cost of sending by Royal Mail Special Delivery or by Parcelforce Courier, both of which will require a signature on delivery. Despatch is usually on the same or next working day. If you select the Priority option (£6.95), whenever possible we will despatch the same working day. Priority Deliveries are always sent on a next day delivery service.

Please allow an extra day or two for Highlands and non mainland UK addresses.

We are happy to deliver to your place of work but please ensure that the invoice details are correct so as not to delay the credit card payment.

BFPO- We are pleased to offer free priority delivery all year round to BFPO addresses.

If you would like to include a message with your order, please write it in the box for special delivery instructions as this will display in a box on the packing note sent with your order.

Delivery Schedule

We do not charge for standard UK Delivery on any orders placed on our web site for addresses with a UK postcode including Northern Ireland, Isle of Man and The Channel Islands..

We aim to despatch your order by the end of the next working day, however at times of reduced head count or at Christmas time when we are exceptionally busy please allow longer. You should normally receive your order within 4-5 working days, heavier items are sent by Courier.

If you select the Priority option (£6.95+VAT), whenever possible we will despatch the same working day. Priority Deliveries are always sent on a next day delivery service.

Please allow an extra day or two for The Scottish Highlands and post codes "off Mainland"

BFPO- We are pleased to offer free priority delivery all year round to BFPO addresses.

Back Orders It is our policy NOT to accept orders for items that are out of stock.

Should you require an item that is out of stock, please email us at sales@culinaire.co.uk , we will be happy to give you some idea of the expected date of delivery and email you when the item becomes available again.
Tax Charges VAT at 20% and UK delivery is included in all prices.
Credit Card Security All payments are securely processed by RBS Worldpay. We do not store any customer card information.

We do not have access to your credit card details when you place an order. All credit card details are encrypted in the software when the order is placed using 128 bit encryption.

They are not held in clear text on any web site.
Guarantee In the unlikely event of you receiving damaged or faulty goods, we will replace the goods free of charge or refund you in full.
Reaching Us If you need to contact us, please email us on sales@culinaire.co.uk, alternatively, you can phone/fax us on 01293 550563 or contact our office at 70 St Marys Drive, Pound Hill, Crawley, West Sussex, RH10 3BN.
Privacy Policy We collect personal information in order to process your order and for the purposes of research and analysis

Culinaire do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We are able to offer a full refund on any item returned to Culinaire/kitchenknivesdirect within 14 working days from receipt of goods, provided it is unused and undamaged, and has not been removed from its original packaging.

This does not affect your statutory rights or distance selling regulations.

Any gift with purchase must be returned if the order value no longer qualifies.

It is the customers responsibility to ensure that goods are insured for loss or damage when being returned.

When you receive your order it is important to check the packaging is not damaged/tampered with; if it is, you should note this fact clearly on the delivery note the carrier asks you to sign.

Free UK Delivery - No Minimum Order - You must be over 18 to purchase knives